Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC

Yiou Wang, Koji Satake, Takeshi Onishi, Hiroshi Masuichi. Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing - 18th International Conference, CICLing 2017, Budapest, Hungary, April 17-23, 2017, Revised Selected Papers, Part II. Volume 10762 of Lecture Notes in Computer Science, pages 156-165, Springer, 2017. [doi]

Authors

Yiou Wang

This author has not been identified. Look up 'Yiou Wang' in Google

Koji Satake

This author has not been identified. Look up 'Koji Satake' in Google

Takeshi Onishi

This author has not been identified. Look up 'Takeshi Onishi' in Google

Hiroshi Masuichi

This author has not been identified. Look up 'Hiroshi Masuichi' in Google