Yiou Wang, Koji Satake, Takeshi Onishi, Hiroshi Masuichi. Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing - 18th International Conference, CICLing 2017, Budapest, Hungary, April 17-23, 2017, Revised Selected Papers, Part II. Volume 10762 of Lecture Notes in Computer Science, pages 156-165, Springer, 2017. [doi]
@inproceedings{WangSOM17, title = {Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC}, author = {Yiou Wang and Koji Satake and Takeshi Onishi and Hiroshi Masuichi}, year = {2017}, doi = {10.1007/978-3-319-77116-8_12}, url = {https://doi.org/10.1007/978-3-319-77116-8_12}, researchr = {https://researchr.org/publication/WangSOM17}, cites = {0}, citedby = {0}, pages = {156-165}, booktitle = {Computational Linguistics and Intelligent Text Processing - 18th International Conference, CICLing 2017, Budapest, Hungary, April 17-23, 2017, Revised Selected Papers, Part II}, editor = {Alexander F. Gelbukh}, volume = {10762}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-319-77116-8}, }