Yiou Wang, Koji Satake, Takeshi Onishi, Hiroshi Masuichi. Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing - 18th International Conference, CICLing 2017, Budapest, Hungary, April 17-23, 2017, Revised Selected Papers, Part II. Volume 10762 of Lecture Notes in Computer Science, pages 156-165, Springer, 2017. [doi]
Abstract is missing.