Customer service: then and now

Aslhey Weese, Dana Peiffer. Customer service: then and now. In Lisa Brown, Laurie Fox, Jean Tagliamonte, editors, ACM SIGUCCS Annual Conference, SIGUCCS '13, Chicago, IL, USA - November 03 - 08, 2013. pages 35-38, ACM, 2013. [doi]

Authors

Aslhey Weese

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Dana Peiffer

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