Aslhey Weese, Dana Peiffer. Customer service: then and now. In Lisa Brown, Laurie Fox, Jean Tagliamonte, editors, ACM SIGUCCS Annual Conference, SIGUCCS '13, Chicago, IL, USA - November 03 - 08, 2013. pages 35-38, ACM, 2013. [doi]
@inproceedings{WeeseP13,
title = {Customer service: then and now},
author = {Aslhey Weese and Dana Peiffer},
year = {2013},
doi = {10.1145/2504776.2504804},
url = {http://doi.acm.org/10.1145/2504776.2504804},
researchr = {https://researchr.org/publication/WeeseP13},
cites = {0},
citedby = {0},
pages = {35-38},
booktitle = {ACM SIGUCCS Annual Conference, SIGUCCS '13, Chicago, IL, USA - November 03 - 08, 2013},
editor = {Lisa Brown and Laurie Fox and Jean Tagliamonte},
publisher = {ACM},
isbn = {978-1-4503-2318-5},
}