Usage of and satisfaction with online help vs. search engines for aid in software use

Charles J. Welty. Usage of and satisfaction with online help vs. search engines for aid in software use. In Aristidis Protopsaltis, Nicolas Spyratos, Carlos J. Costa, Carlo Meghini, editors, Proceedings of the 29th ACM international conference on Design of communication, Pisa, Italy, October 3-5, 2011. pages 203-210, ACM, 2011. [doi]

Abstract

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