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The rise of the Lean Service Provider

Keith Willetts. The rise of the Lean Service Provider. In Adarshpal S. Sethi, Yves Raynaud, Fabienne Faure-Vincent, editors, Integrated Network Management IV, Proceedings of the Fourth International Symposium on Integrated Network Management, Santa Barbara, CA, USA, 1995. Volume 11 of IFIP Conference Proceedings, pages 677, Chapman & Hall, 1995.

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