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Six Sigma in IT Processes, IT Services and IT Products: A Fact or a Fad? Six Sigma beyond Manufacturing in IT Processes, IT Services and IT Products

Whee Yen Wong, Chan Wai Lee, Kim Yeow Tshai. Six Sigma in IT Processes, IT Services and IT Products: A Fact or a Fad? Six Sigma beyond Manufacturing in IT Processes, IT Services and IT Products. In 12th IEEE International Conference on Computer and Information Technology, CIT 2012, Chengdu, Sichuan, China, October 27-29, 2012. pages 524-531, IEEE Computer Society, 2012. [doi]

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