John Wreford, Kevan Penter, Graham Pervan, Fay Davidson. Seeking Opaque Indifference in Offshore BPO. In Julia Kotlarsky, Ilan Oshri, Leslie P. Willcocks, editors, The Dynamics of Global Sourcing. Perspectives and Practices - 6th Global Sourcing Workshop 2012, Courchevel, France, March 12-15, 2012, Revised Selected Papers. Volume 130 of Lecture Notes in Business Information Processing, pages 175-193, Springer, 2012. [doi]
Abstract is missing.