Donghui Wu. A big data analytics framework for forecasting rare customer complaints: A use case of predicting MA members' complaints to CMS. In Jian-Yun Nie, Zoran Obradovic, Toyotaro Suzumura, Rumi Ghosh, Raghunath Nambiar, Chonggang Wang, Hui Zang, Ricardo A. Baeza-Yates, Xiaohua Hu, Jeremy Kepner, Alfredo Cuzzocrea, Jian Tang, Masashi Toyoda, editors, 2017 IEEE International Conference on Big Data, BigData 2017, Boston, MA, USA, December 11-14, 2017. pages 3965-3967, IEEE, 2017. [doi]
Abstract is missing.