The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing - researchr publication authors

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Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen. The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing. J. Enterprise Inf. Management, 36(4):1105-1134, 2023. [doi]

This author has not been identified. Look up 'Chaohong Xie' in GoogleThis author has not been identified. Look up 'Yeming Gong' in GoogleThis author has not been identified. Look up 'Xianhao Xu' in GoogleThis author has not been identified. Look up 'Chung-Yean Chiang' in GoogleThis author has not been identified. Look up 'Qian Chen' in Google

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