The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing

Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen. The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing. J. Enterprise Inf. Management, 36(4):1105-1134, 2023. [doi]

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