Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen. The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing. J. Enterprise Inf. Management, 36(4):1105-1134, 2023. [doi]
@article{XieGXCC23,
title = {The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing},
author = {Chaohong Xie and Yeming Gong and Xianhao Xu and Chung-Yean Chiang and Qian Chen},
year = {2023},
doi = {10.1108/JEIM-02-2021-0073},
url = {https://doi.org/10.1108/JEIM-02-2021-0073},
researchr = {https://researchr.org/publication/XieGXCC23},
cites = {0},
citedby = {0},
journal = {J. Enterprise Inf. Management},
volume = {36},
number = {4},
pages = {1105-1134},
}