Yang Xu, Qing Duan, Hongji Yang. Web-Service-Oriented Customer Relationship Management System Evolution. In Kostas Kontogiannis, Ying Zou, Massimiliano Di Penta, editors, 13th International Workshop on Software Technology and Engineering Practice (STEP 2005), 24-25 September 2005, Budapest, Hungary. pages 39-48, IEEE Computer Society, 2005. [doi]
Abstract is missing.