An Empirical Study of Word-of-Mouth Generation and Consumption

Sha Yang, Mantian (Mandy) Hu, Russell S. Winer, Henry Assael, Xiaohong Chen. An Empirical Study of Word-of-Mouth Generation and Consumption. Marketing Science, 31(6):952-963, 2012. [doi]

Authors

Sha Yang

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Mantian (Mandy) Hu

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Russell S. Winer

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Henry Assael

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Xiaohong Chen

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