Joshua E. Yeidel, George W. Ball. The information center: A unified approach to user services. In Robert W. Lutz, Ellen M. Jacobson, Barbara Rader, editors, Proceedings of the 12th annual ACM SIGUCCS conference on User services, Reno, Nevada, USA, November 11-14, 1984. pages 201-204, ACM, 1984. [doi]
Abstract is missing.