Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela. Modeling the Dynamics of Service: The Creation of Customer Value. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 275-285, Springer, 2013. [doi]
@inproceedings{YlenKTT13,
title = {Modeling the Dynamics of Service: The Creation of Customer Value},
author = {Peter Ylén and Ossi Koivula and Marja Toivonen and Karo Tammela},
year = {2013},
doi = {10.1007/978-4-431-54816-4_29},
url = {https://doi.org/10.1007/978-4-431-54816-4_29},
researchr = {https://researchr.org/publication/YlenKTT13},
cites = {0},
citedby = {0},
pages = {275-285},
booktitle = {Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013},
editor = {Masaaki Mochimaru and Kanji Ueda and Takeshi Takenaka},
publisher = {Springer},
isbn = {978-4-431-54816-4},
}