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Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory

Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov. Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory. In Yogesh Kumar Dwivedi, Matti Mäntymäki, M. N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras, editors, Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings. Volume 9844 of Lecture Notes in Computer Science, pages 183-192, Springer, 2016. [doi]

Authors

Boyang Zhang

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Denis Kotkov

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Jari Veijalainen

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Alexander Semenov

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