Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov. Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory. In Yogesh Kumar Dwivedi, Matti Mäntymäki, M. N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras, editors, Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings. Volume 9844 of Lecture Notes in Computer Science, pages 183-192, Springer, 2016. [doi]
@inproceedings{ZhangKVS16,
title = {Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory},
author = {Boyang Zhang and Denis Kotkov and Jari Veijalainen and Alexander Semenov},
year = {2016},
doi = {10.1007/978-3-319-45234-0_17},
url = {http://dx.doi.org/10.1007/978-3-319-45234-0_17},
researchr = {https://researchr.org/publication/ZhangKVS16},
cites = {0},
citedby = {0},
pages = {183-192},
booktitle = {Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings},
editor = {Yogesh Kumar Dwivedi and Matti Mäntymäki and M. N. Ravishankar and Marijn Janssen and Marc Clement and Emma L. Slade and Nripendra P. Rana and Salah Al-Sharhan and Antonis C. Simintiras},
volume = {9844},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-45233-3},
}