To Be Human-like or Machine-like? An Empirical Research on User Trust in AI Applications in Service Industry

Aihua Zhang, Qiqi Yang. To Be Human-like or Machine-like? An Empirical Research on User Trust in AI Applications in Service Industry. In 8th International Conference on Automation, Robotics and Applications, ICARA 2022, Prague, Czech Republic, February 18-20, 2022. pages 9-15, IEEE, 2022. [doi]

Abstract

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