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Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews

Tengfei Zhao, Jingjing Cui, Jiayu Hu, Yan Dai, Yang Zhou 0003. Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews. Cyberpsy., Behavior, and Soc. Networking, 25(2):110-117, 2022. [doi]

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Tengfei Zhao

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Jingjing Cui

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Jiayu Hu

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Yan Dai

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Yang Zhou 0003

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