Tengfei Zhao, Jingjing Cui, Jiayu Hu, Yan Dai, Yang Zhou 0003. Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews. Cyberpsy., Behavior, and Soc. Networking, 25(2):110-117, 2022. [doi]
@article{ZhaoCHD022,
title = {Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews},
author = {Tengfei Zhao and Jingjing Cui and Jiayu Hu and Yan Dai and Yang Zhou 0003},
year = {2022},
doi = {10.1089/cyber.2021.0155},
url = {https://doi.org/10.1089/cyber.2021.0155},
researchr = {https://researchr.org/publication/ZhaoCHD022},
cites = {0},
citedby = {0},
journal = {Cyberpsy., Behavior, and Soc. Networking},
volume = {25},
number = {2},
pages = {110-117},
}