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Research on the Board-Game-Like Service Design Tools Based on SECI Knowledge Transformation Model: Take the Customer Journey Map as an Example

Ying Zhao, Xiong Ding, Shan Liu. Research on the Board-Game-Like Service Design Tools Based on SECI Knowledge Transformation Model: Take the Customer Journey Map as an Example. In Aaron Marcus, Elizabeth Rosenzweig, Marcelo M. Soares, editors, Design, User Experience, and Usability - 12th International Conference, DUXU 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I. Volume 14030 of Lecture Notes in Computer Science, pages 455-467, Springer, 2023. [doi]

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