Najwa Zulkefli, Lorna Uden. A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic. In Lorna Uden, Francisco Herrera, Javier Bajo Pérez, Juan M. Corchado Rodríguez, editors, 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing, KMO 2012, Salamanca, Spain, 11-13 July, 2012. Volume 172 of Advances in Intelligent Systems and Computing, pages 307-317, Springer, 2012. [doi]
Abstract is missing.