Table of Contents

• Evaluation of a Self-adapting Method for Resource Classification in FolksonomiesJosé Javier Astrain, Alberto Córdoba, Francisco Echarte, Jesús E. Villadangos. 1-12 [doi]
• Emerging Concepts between Software Engineering and Knowledge ManagementSandro J. Bolaños-Castro, Victor Hugo Medina García, Rubén González Crespo. 13-24 [doi]
• An Ecosystem Approach to Knowledge ManagementVanessa Chang, Amanda Tan. 25-35 [doi]
• Discourse and Knowledge Matters: Can Knowledge Management Be Saved?Lesley Crane, David Longbottom, Richard Self. 37-46 [doi]
• An Integrated Pruning Criterion for Ensemble Learning Based on Classification Accuracy and DiversityBin Fu, Zhihai Wang, Rong Pan, Guandong Xu, Peter Dolog. 47-58 [doi]
• A Process-Oriented Framework for Knowledge-Centered Support in Field Experience ManagementWu He. 59-67 [doi]
• Towards Cross-Language Sentiment Analysis through Universal Star RatingsAlexander Hogenboom, Malissa Bal, Flavius Frasincar, Daniella Bal. 69-79 [doi]
• Organisational Knowledge Integration towards a Conceptual FrameworkKavoos Mohannak. 81-92 [doi]
• Business Model Innovation in Complex Service Systems: Pioneering Approaches from the UK Defence IndustryRich Morales, Dharm Kapletia. 93-103 [doi]
• The Role of Trust in Effective Knowledge Capture for Project InitiationMarja Naaranoja, Lorna Uden. 105-115 [doi]
• TechnoStress in the 21st Century; Does It Still Exist and How Does It Affect Knowledge Management and Other Information Systems InitiativesRichard J. Self, Conrad Aquilina. 117-127 [doi]
• Knowledge Elicitation Using Activity Theory and Delphi Technique for Supervision of ProjectsSanath Sukumaran, Akmal Rahim, Kanchana Chandran. 129-139 [doi]
• Customer Knowledge in Value Creation for Software Engineering ProcessAnne-Maria Aho, Lorna Uden. 141-152 [doi]
• The Influence of System Interface, Training Content and It Trust on ERP Learning Utilization: A Research ProposalChris N. Arasanmi, William Y. C. Wang, Harminder Singh. 153-161 [doi]
• Technological Tools Virtual Collaborative to Support Knowledge Management in Project ManagementFlor Nancy Díaz Piraquive, Victor Hugo Medina García, Luis Joyanes Aguilar. 163-174 [doi]
• Promoting Knowledge Sharing and Knowledge Management in Organisations Using Innovative ToolsAravind Kumaresan, Dario Liberona. 175-184 [doi]
• Knowledge Management Model Applied to a Complex System: Development of Software FactoriesVictor Hugo Medina García, Ticsiana Lorena Carrillo, Sandro Javier Bolaños Castro. 185-195 [doi]
• A New Metric to Estimate Project Development Time: Process PointsCharles Felipe Oliveira Viegas, Maria Beatriz Felgar de Toledo. 197-208 [doi]
• Intellectual Assets and Knowledge Engineering Method: A ContributionAlfonso Perez Gama, Andrey Ali Alvarez Gaitán. 209-218 [doi]
• The Effect of Connectivism Practices on Organizational Learning in Taiwan's Computer IndustryChu-Chen Rosa Yeh, Bakary Singhateh. 219-229 [doi]
• The Impact of a Special Interaction of Managerial Practices and Organizational Resources on Knowledge CreationJader Zelaya-Zamora, Dai Senoo, Kan-Ichiro Suzuki, Lasmin. 231-242 [doi]
• Use of Learning Strategies of SWEBOK© Guide Proposed Knowledge AreasAndrea Alarcón, Nataly Martinez, Javier Sandoval. 243-254 [doi]
• Outsourcing of 'On-Site' User Support - A Case Study of a European Higher Education CentreHilary Berger, Tom Hatton. 255-266 [doi]
• Understanding Educational Administrators' Subjective Norms on Their Use Intention toward On-Line LearningTsang-Kai Chang, Hsi-fang Huang, Shu-Mei Chang. 267-273 [doi]
• An Investigation of Business and Management Cluster's Students' Motivation of Taking Technician Certification at Vocational High Schools in Central TaiwanChin-Wen Liao, Sho-yen Lin, Hsuan-Lien Chen, Chen-Jung Lai. 275-281 [doi]
• Investigation into a University Electronic Portfolio System Using Activity TheoryWardah Zainal Abidin, Lorna Uden, Rose Alinda Alias. 283-294 [doi]
• Sequence Compulsive Incremental Updating of Knowledge in Learning Management SystemsSyed Zakir Ali, P. Nagabhushan, R. Pradeep Kumar, Nisar Hundewale. 295-306 [doi]
• A Service Quality Framework for Higher Education from the Perspective of Service Dominant LogicNajwa Zulkefli, Lorna Uden. 307-317 [doi]
• The Use of Web 2.0 Technology for Business ProcessAura Beatriz Alvarado Gaona, Luis Joyanes Aguilar, Olga Najar Sanchez. 319-331 [doi]
• Applying Social Networks Analysis Methods to Discover Key Users in an Interest-Oriented Virtual CommunityBo-Jen Chen, I-Hsien Ting. 333-344 [doi]
• The Framework of Web 3.0-Based Enterprise Knowledge Management SystemHongbo Lai, Yushun Fan, Le Xin, Hui Liang. 345-351 [doi]
• Customer Knowledge Management in the Age of Social NetworksDario Liberona, Manuel Ruiz, Darcy Fuenzalida. 353-364 [doi]
• Can a Wiki Be Used as a Knowledge Service Platform?Fu-ren Lin, Cong-ren Wang, Hui-yi Huang. 365-376 [doi]
• Understanding and Modeling Usage Decline in Social Networking ServicesChristian Sillaber, Joanna Chimiak-Opoka, Ruth Breu. 377-388 [doi]
• Connecting Customer Relationship Management Systems to Social NetworksHanno Zwikstra, Frederik Hogenboom, Damir Vandic, Flavius Frasincar. 389-400 [doi]
• Advances in Intelligent and Soft Computing: Potential Application of Service Science in EngineeringNorsuzailina Mohamed Sutan, Ibrahim Yakub, Siti Nor Ain Musa, Asrani Lit. 401-407 [doi]
• Entropy- and Ontology-Based E-Services Proposing ApproachLuka Pavlic, Marjan Hericko, Vili Podgorelec. 409-420 [doi]
• Why Projects Fail, from the Perspective of Service ScienceRonald Stanley, Lorna Uden. 421-429 [doi]
• A System for Cyber Attack Detection Using Contextual SemanticsAhmed AlEroud, George Karabatis. 431-442 [doi]
• Collaborative Network Development for an Embedded FrameworkJonathan Bar-Magen Numhauser, Antonio García-Cabot, Eva García, Luis de Marcos, José Antonio Gutiérrez de Mesa. 443-453 [doi]
• A User-Centric Approach for Developing Mobile ApplicationsAles Cernezel, Marjan Hericko. 455-465 [doi]
• A Novel Agent-Based Framework in Bridge-Mode Hypervisors of Cloud SecurityMaziar Janbeglou, Weiqi Yan. 467-479 [doi]
• Points or Discount for Better Retailer Services - Agent-Based Simulation AnalysisYuji Tanaka, Takashi Yamada, Gaku Yamamoto, Atsushi Yoshikawa, Takao Terano. 481-491 [doi]
• Cloud-IO: Cloud Computing Platform for the Fast Deployment of Services over Wireless Sensor NetworksDante I. Tapia, Ricardo S. Alonso, Óscar García, Fernando de la Prieta, Belén Pérez Lancho. 493-504 [doi]
• Personalization of the Workplace through a Proximity Detection System Using User's ProfilesCarolina Zato, Alejandro Sánchez, Gabriel Villarrubia, Javier Bajo, Sara Rodríguez, Juan Francisco de Paz. 505-513 [doi]
• A Visualization Tool for Heuristic Algorithms AnalysisLaura Cruz Reyes, Claudia Gómez Santillán, Norberto Castillo-García, Marcela Quiroz-Castellanos, Carlos Alberto Ochoa Ortíz Zezzatti, Paula Hernández Hernández. 515-524 [doi]
• QuPreSS: A Service-Oriented Framework for Predictive Services Quality AssessmentSilverio Martínez-Fernández, Jesús Bisbal, Xavier Franch. 525-536 [doi]
• A Knowledge Management Model Applied to Health Tourism in ColombiaLuz Andrea Rodríguez Rojas, Giovanny Mauricio Tarazona Bermúdez, Alexis Adamy Ortiz Morales. 537-546 [doi]
• Adopting a Knowledge Management Concept in Securing the Privacy of Electronic Medical Record SystemsSuhaila Samsuri, Zuraini Ismail, Rabiah Ahmad. 547-558 [doi]
• An Overview on the Structure and Applications for Business Intelligence and Data Mining in Cloud ComputingAlberto Fernández, S. del Río, Francisco Herrera, José Manuel Benítez. 559-570 [doi]
• RESTful Triple Space Management of Cloud ArchitecturesAntonio Garrote Hernández, María N. Moreno García. 571-579 [doi]
• Analysis of Applying Enterprise Service Bus Architecture as a Cloud Interoperability and Resource Sharing PlatformAmirhossein Mohtasebi, Zuraini Ismail, Bharanidharan Shanmugam. 581-588 [doi]
• The Role of Knowledge in the Value Creation Process and Its Impact on Marketing StrategyAnna Závodská, Veronika Sramová, Anne-Maria Aho. 589-600 [doi]