Abstract is missing.
- Improved patient journeys: ERP transformation and the radical deployment of process management across 500, 000 nursing days at HirslandenThomas Kuhn, Jenny Bruhin, Tecwyn Hill. 1-15 [doi]
- Ditching labor-intensive paper-based processes: process automation in a Czech insurance companyJan Marek, Kurt Blümlein, Jürgen Neubauer, Charlotte Wehking. 16-24 [doi]
- Customer journey analysis at a financial services provider using self service and data hub conceptsJoos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui. 25-36 [doi]
- Exploring BPM adoption and strategic alignment of processes at Raiffeisen Bank KosovoElheme Azemi, Saimir Bala. 37-48 [doi]
- Mechanisms for creating successful BPM governance: insights from Commonwealth Bank of AustraliaWasana Bandara, John C. Merideth, Angsana A. Techatassanasoontorn, Paul Mathiesen, Dan O'Neill. 49-60 [doi]
- What if process predictions are not followed by good recommendations?Marcus Dees, Massimiliano de Leoni, Wil M. P. van der Aalst, Hajo A. Reijers. 61-72 [doi]
- A processes reference framework for creative and cultural industriesAngelo Corallo, Mariangela Lazoi, Manuela Marra, Lorenzo Quarta, Aurora Rimini, Cesare Liaci. 73-84 [doi]
- The adoption of globally unified process standards via a multilingual management system - the case of Marabu, a worldwide manufacturer of printing inks and creative colours of the highest qualityKlaus Cee, Iris Bruns, Andreas Schachermeier, Lena Franziska Kaiser. 85-93 [doi]
- BPM adoption at BilfingerSeyed Amir Bolboli, Ludger Hasenauer, Cristina Cabanillas. 94-105 [doi]
- centurio.work - Industry 4.0 integration assessment and evolutionJürgen Mangler, Florian Pauker, Stefanie Rinderle-Ma, Matthias Ehrendorfer. 106-117 [doi]
- Sensor-enabled wearable process support in corrugation industryStefan Schönig, Andreas Ermer, Michael Market, Stefan Jablonski. 118-129 [doi]
- Global accounting with the workflow management system TIM at Deutsche Bahn GroupFabian Ludacka, Jean Duell, Philipp Waibel. 130-141 [doi]
- Applying adaptive case management to enable energy efficiency performance tracking in building construction projectsAntonio Manuel Gutiérrez-Fernández, Freddie Van Rijswijk, Christoph Ruhsam, Ivan Kofrak, Klaus Kogler, Anna Shadrina, Gerhard Zucker. 142-153 [doi]
- Process improvement benefits realization: insights from an Australian universityImesha Denagama Vitharanage, Denise Toman, Wasana Bandara, Rehan Syed. 154-165 [doi]
- Enabling process mining in aircraft manufactures: extracting event logs and discovering processes from complex dataAlvaro Valencia-Parra, Belén Ramos-Gutiérrez, Angel Jesus Varela-Vaca, María Teresa Gómez López, Antonio Garcia Bernal. 166-177 [doi]
- Unraveling and improving the interorganizational arthrosis care process at Maastricht UMC+: an illustration of an innovative, combined application of data and process miningKarlijn F. Canjels, Maike S. V. Imkamp, Tim A. E. J. Boymans, Rob J. B. Vanwersch. 178-189 [doi]
- Data-driven deep learning for proactive terminal process managementAndreas Metzger, Johannes Franke, Thomas Jansen. 190-201 [doi]