Abstract is missing.
- Has the Pandemic Impacted my Workforce's Productivity? Applying Effort Mining to Identify Productivity Shifts during COVID-19 LockdownWolf-Dietrich Zabka, Peter Blank, Rafael Accorsi. 3-13 [doi]
- Process Mining Applied to Emergency Room: An Organizational and Change Management PerspectiveStefano Aiello, Luca Flecchia, Massimo Tarantino, Simona Solvi, Paolo Facoetti, Veronica Cipriani. 14-26 [doi]
- How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale. 15-26 [doi]
- Improving PhD Student Journeys: Insights from an Australian Higher Education InstitutionKanika Goel 0002, Sander J. J. Leemans, Moe Thandar Wynn, Arthur H. M. ter Hofstede, Janne Barnes. 27-38 [doi]
- The BPM Context Matrix: A Framework for Managing and Designing Context-Aware Business ProcessesJan vom Brocke, Manuel Weber, Thomas Grisold. 39-50 [doi]