Table of Contents

• Keynote: The Moon, the Ghetto and Artificial Intelligence: Enacting Digital GovernmentJane E. Fountain. [doi]
• Session details: Open Government Data - Maturity and SustainabilityTobias Siebenlist, Christine Meschede. [doi]
• Session details: Artificial Intelligence for Innovating Smart and Open GovernmentsSehl Mellouli, Adegboyega Ojo, Marijn Janssen. [doi]
• Session details: Beyond Bureaucracy: Democracy, Transparency, and Trust in the Era of Disruptive InnovationAlois Paulin, Adeyinka Adewale, Zach Bastick, Tobias Siebenlist, Christine Meschede. [doi]
• Session details: Smart Cities: Intelligent Innovation and TransformationLeonidas Anthopoulos, Wookjoon Sung, Soon Ae Chun. [doi]
• Session details: Workshops and TutorialsWookjoon Sung, Loni Hagen. [doi]
• Keynote: Using Blockchain to Empower Digital GovernmentYelena Yesha. [doi]
• Session details: Innovation of Public Service Design and Delivery in an Era of Intelligent GovernmentKwangho Jung, Hyunsub Kum. [doi]
• Session details: Social Media and GovernmentAndrea L. Kavanaugh, Rodrigo Sandoval-Almazán, J. Ignacio Criado. [doi]
• Session details: Artificial Intelligence Challenges and Implications for Public Management and PolicyMichael Ahn, Yu-Che Chen, Albert Meijer. [doi]
• Session details: Posters and DemosJisung Yoo. [doi]
• Session details: Development and Measurement of Intelligent Government IndexChoong-sik Chung, Dongwook Kim. [doi]
• Session details: Data-driven Society: Balancing Prosperity and SecurityHun Yeong Kwon, Ki-Yeong Min, Michael Reiterer. [doi]
• Session details: PanelsKwangho Jung, Taewoo Nam. [doi]
• Session details: Organizational Factors, Adoption Issues and Digital Government ImpactsJing Zhang, Lei Zheng, Chris Hinnant. [doi]
• Analyzing Brexit's impact using sentiment analysis and topic modeling on Twitter discussionSardar Haider Waseem Ilyas, Zainab Tariq Soomro, Ahmed Anwar, Hamza Shahzad, Ussama Yaqub. 1-6 [doi]
• Electronic Petitioning as Online Collective Action: Exploring the Systematic and Strategic E-petitioning Behavior of an Extremist Group in We the PeopleCatherine L. Dumas. 7-15 [doi]
• E-government use via social media as a tool to influences young people's trust in government: An empirical study in a Chinese MunicipalityBanghui Zhang, Yonghan Zhu, Guitao Kou. 16-23 [doi]
• VR-Participation & Dialogue: Towards Integrated Framework for Virtual Reality-Mediated Consensus and Community BuildingLukasz Porwol, Adegboyega Ojo. 24-30 [doi]
• Analyzing social media institutionalization in public administration. The role of inhibitors in local governmentsJulián Villodre, J. Ignacio Criado. 31-40 [doi]
• Too Small to Fail: Information Sharing Behavior in a US Municipal ElectionAndrea L. Kavanaugh, Ziqian Song, Liuqing Li, Edward A. Fox, Bethany Hsiao. 41-51 [doi]
• Smart city knowledge management: Holistic review and the analysis of the urban knowledge managementVasja Roblek, Maja Mesko. 52-60 [doi]
• Determinants of Smart Library Readiness in IndonesiaDjoko Sigit Sayogo, Sri Budi Cantika Yuli, Wi yono. 61-67 [doi]
• The Impact of Changing Public Service Delivery on Inappropriate Payment Error: From Analogue Paper Coupon to Digitalized Electronic Benefit Transfer SystemSabinne Lee, Kwangho Jung. 68-81 [doi]
• Towards a Holistic Evaluation of Citizen Participation in Smart CitiesAnthony Simonofski, Stefanie Van Den Storme, Hanne Meers. 82-89 [doi]
• Smart City, Net Neutrality, and Antitrust: findings from KoreaSahng-Yoon Kim, Seung Jae Jeon, Hun Yeong Kwon. 90-96 [doi]
• Convergence and Divergence Between Municipalities and Citizens about Smart City Actions' PrioritiesYannis Charalabidis, Euripidis N. Loukis, Charalampos Alexopoulos, Nikolaos Vogiatzis, Dimitrios E. Kolokotronis. 97-108 [doi]
• Visual Analytics for Global Migration Policy Discovery and NGO CollaborationSoon Ae Chun, Roshan Singh, Pamela Morgan, Nabil R. Adam, Vijay Atluri. 109-115 [doi]
• An Overview of Ten Years of Liquid Democracy ResearchAlois Paulin. 116-121 [doi]
• A Transnational Network for Public Sector Innovation: The Impact of a Global Digital Government Reform Network on Public Administration at the Domestic LevelBeomgeun Cho, R. Karl Rethemeyer. 122-129 [doi]
• Cloud Calculator: A cloud assessment tool for the Public AdministrationEduardo Cidres, André Vasconcelos, Filipe Leitão. 130-137 [doi]
• Determinants of Cross-boundary Information Sharing Success: Comparing Intra-agency, Inter-agency, and Cross-sectoral Collaboration InitiativesDjoko Sigit Sayogo, José Ramón Gil-García, Sri Budi Cantika Yuli. 138-146 [doi]
• Can people with disabilities use the mobile Internet if they want to?Wookjoon Sung, Seunghwan Kim. 147-154 [doi]
• Towards a Framework for Cloud Computing use by Governments: Leaders, Followers and LaggersLuiz Pinheiro Junior, Maria Alexandra Cunha, Marijn Janssen, Ricardo Matheus. 155-163 [doi]
• Lessons from China - The Formation of a Social Credit System: Profiling, Reputation Scoring, Social EngineeringPaul F. Langer. 164-174 [doi]
• Using MCDA for Selecting Criteria of LGPD Compliant Personal Data SecurityRenato Carauta Ribeiro, Edna Dias Canedo. 175-184 [doi]
• Big Data, Anonymisation and Governance to Personal Data ProtectionArtur Potiguara Carvalho, Fernanda Potiguara Carvalho, Edna Dias Canedo, Pedro Henrique Potiguara Carvalho. 185-195 [doi]
• Future government data strategies: data-driven enterprise or data steward?: Exploring definitions and challenges for the government as data enterpriseW. van Donge, Nitesh Bharosa, M. F. W. H. A. Janssen. 196-204 [doi]
• Understanding Willingness to Share Information among Citizens and Public Organizations: : The Case of Emergency Preparedness and ResponseYenisel Gulatee, Mila Gascó-Hernández, José Ramón Gil-García. 205-213 [doi]
• Public Decision Making: Connecting Artificial Intelligence and CrowdsHelen K. Liu, Muhchyun Tang, Kuang-Hua Chen. 214-222 [doi]
• Artificial Intelligence and Organizational Memory in Government: The Experience of Record Duplication in the Child Welfare Sector in CanadaThomas M. Vogl. 223-231 [doi]
• Towards Smarter Public Budgeting? Understanding the Potential of Artificial Intelligence Techniques to Support Decision Making in GovernmentDavid Valle Cruz, José Ramón Gil-García, Vanessa Fernandez-Cortez. 232-242 [doi]
• Artificial Intelligence in Government: : Potentials, Challenges, and the FutureMichael J. Ahn, Yu-Che Chen. 243-252 [doi]
• Local context, global benchmarks: : Recommendations for an adapted approach using the UN E-Government Development Index as an exampleMorten Meyerhoff Nielsen, Jeremy Millard. 253-260 [doi]
• Ten Misunderstandings about Maturity ModelsKim Normann Andersen, Jungwoo Lee, Tobias Mettler, M. Jae Moon. 261-266 [doi]
• Development of an Intelligent Information Index Model for Local Government in South KoreaWookjoon Sung, Kil Pyo Hong, Youngmin Cho, Hanbyul Choi. 267-274 [doi]
• Innovation in Public Service Design: Developing a co-creation tool for public service innovation journeysNitesh Bharosa, Koen Meijer, Haiko Van Der Voort. 275-284 [doi]
• Digital transformation, governance and coordination models: A comparative study of Australia, Denmark and the Republic of KoreaMorten Meyerhoff Nielsen, Zoran Jordanoski. 285-293 [doi]
• Gamification in Public Service Provisioning: Investigation of Research NeedsAlexander Ronzhyn, Maria A. Wimmer, Gabriela Viale Pereira, Charalampos Alexopoulos. 294-300 [doi]
• Electoral Competition, Transparency, and Open Government DataSounman Hong. 301-309 [doi]
• Citizens' Trust in Open Government Data: A Quantitative Study about the Effects of Data Quality, System Quality and Service QualityArie Purwanto, Anneke Zuiderwijk, Marijn Janssen. 310-318 [doi]
• The Cost of Citizen Access to Government Services in China: A Survey of Eight Common Services in All ProvincesYi Long, José Ramón Gil-García. 319-321 [doi]
• Tracking Citizen's Concerns during COVID-19 PandemicSoon Ae Chun, Alen Chih-Yuan Li, Amir Toliyat, James Geller. 322-323 [doi]
• Transparency in Local Governments in KoreaSeungyoon Shin, Dongwook Kim, Soon Ae Chun. 324-326 [doi]
• Are body-worn cameras effective in decreasing police-involved deaths?: Evidence from U.S. local police departmentsSunyoung Pyo. 327-328 [doi]
• Bot detection in twitter landscape using unsupervised learningAhmed Anwar, Ussama Yaqub. 329-330 [doi]
• Open Government Data for Machine Learning Tax RecommendationTeryn Cha. 331-333 [doi]
• Legal Constraints or Aggregate Individual Characteristics? Examining Factors of State R&D Intensity and Spending in the U.S.: Dynamic Panel Data AnalysisKoomin Kim. 334-335 [doi]
• The role of public funding in the initiation and upscaling of collective innovation trajectoriesBoriana Rukanova, Suzanne Post, Yao-Hua Tan, Jonathan Migeotte, Micha Slegt, Susana Wong, Juha Hintsa. 336-337 [doi]
• E-Government Adoption in Uzbekistan: Empirical validation of the Unified Model of Electronic Government Acceptance (UMEGA)Shokhrukh Avazov, Seohyun Lee. 338-339 [doi]
• eID Public Acceptance in Estonia: towards Understanding the CitizenValentyna Tsap, Silvia Lips, Dirk Draheim. 340-341 [doi]
• Public Services Redesign and Provision: Government Platform ApproachEvgeny Styrin, Kim Normann Andersen. 342-343 [doi]
• Theoretical Foundations on Technology Acceptance and Usage in Public Administrations: Investigating Bounded Acceptance and Usage of New Technology by EmployeesAida Stelter, Constantin Kaping, Frederike Marie Oschinsky, Björn Niehaves. 344-345 [doi]
• Policy & Regulation Against Fake News: Case of RussiaAleksey Martynov, Mikhail Bundin. 346-347 [doi]
• Assessing the Open Data Maturity of Government Agencies Having Different Years of Implementation Experience: A Study in TaiwanTung-Mou Yang, Yi-Jung Wu. 348-350 [doi]
• Open Data Against All Odds: How Institutions ManageAida Darmenova, Zhanl Mamykova, Kim Normann Andersen. 351-353 [doi]
• Developing Machine Learning Models to Automate News ClassificationRoshan Singh, Soon Ae Chun, Vijay Atluri. 354-355 [doi]
• An Exploration of Factors Influencing Taiwan Government Agencies' Open Data Participation: A Multi-Group Analysis PerspectiveTung-Mou Yang, Meng-Chia Wu. 356-358 [doi]
• APPVISO: citizen digital communication to prevent risk events in real timeFernando Ortiz-Rodríguez, Ruben Barrera, Vicente Villanueva, José Melchor Medina, Anuar Gauna. 359-360 [doi]
• Understanding Smart City Projects and Priorities across Large, Medium and Small Cities in the United StatesBrian M. Poltie, Emmanuel S. Udoh, Luis F. Luna-Reyes. 361-362 [doi]
• Teaching Data Science to Social Sciences and Humanities StudentsLoni Hagen. 363-364 [doi]
• Security, Privacy and Trust for Responsible Innovations and GovernanceVijay Atluri, Yuan Hong, Soon Ae Chun. 365-366 [doi]
• Evidence-based research for Intelligent Governments: : Lessons learned from the Justice systemMariana Lameiras, Soumaya Ben Dhaou, Delfina Sá Soares. 367-368 [doi]
• Networked Governance: Enabling Multistakeholder CooperationGael Van Weyenbergh, Alois Paulin. 369-370 [doi]
• Discussing challenges and limitations of an experimental research design to test trust in local e-governmentMariana Lameiras. 371-372 [doi]
• Citizens' Use of E-government and E-participation Applications and Public Values in Korea and ChinaJooho Lee 0004, Jing Shi. 373-375 [doi]
• Smart Cities at a Cross Road?: How South Korea is Balancing Safety, Creativity, Innovation, Economic Growth, and SustainabilityKim Normann Andersen, B. Joon Kim. 376-377 [doi]
• DG.O 2021: Digital Innovations for Public Values: Inclusive Collaboration and CommunityYu-Che Chen, Jooho Lee 0004, Sukumar Ganapati, Michael J. Ahn, Chengyu (Victor) Huang. 378-379 [doi]
• Toward Effective and Sustainable Smart City Model: Case study exploration of varying smart city approaches and outcomesMichael Ahn, Yu-Che Chen, Kihaing Cho, Chenyu (Victor) Huang, Younhee Kim, Seung-Hwan Myeong. 380-382 [doi]
• Towards a Science Base for Digital GovernanceYannis Charalabidis, Zoi Lachana. 383-389 [doi]