Table of Contents

• Communication as reducing uncertaintyMichael J. Albers. 1-8 [doi]
• User assistance for complex systemsRobert Pierce. 9-16 [doi]
• Designing with templates in instructional designJosephine N. Walwema. 17-22 [doi]
• The case of the three usability tests: an experience reportKatherine Haramundanis. 23-26 [doi]
• Making usable documentation: iterative instructions and media richnessJeremy F. Huston. 27-30 [doi]
• Think aloud: effects and validityAmy M. Gill, Blair Nonnecke. 31-36 [doi]
• Babel or great wall: social media use among chinese students in the United StatesShaoke Zhang, Hao Jiang, John M. Carroll. 37-46 [doi]
• Knowledge workers and their use of publicly available online services for day-to-day workToni Ferro, Doug Divine, Mark Zachry. 47-54 [doi]
• Designing an enterprise social tool for cross-boundary communication, coordination, and information sharingCleidson Ronald Botelho de Souza, Claudio S. Pinhanez, Victor F. Cavalcante, Fernando Aluani, Vinicius Daros, Danilo F. Ferreira, Rogério Abreu de Paula. 55-64 [doi]
• How accessible are the voice-guided automatic teller machines for the visually impaired?Sushil K. Oswal. 65-70 [doi]
• Stitchtures: interactive art installations for social interventions in retirement communitiesClaudia Beatriz Rébola, Patricio A. Vela, Jorge Palacio, Gbolabo Ogunmakin, Chauncey Saurus. 71-78 [doi]
• Help features in community-based open innovation contests. multimodal video tutorials for the elderlyClaas Digmayer, Eva-Maria Jakobs. 79-88 [doi]
• Doing multimodal research the easy way: a workflow for making sense of technologically complex communication situationsGuiseppe Getto, Mary Lourdes Silva. 89-94 [doi]
• Articulating everyday actions: an activity theoretical approach to scrumBrian J. McNely, Paul V. Gestwicki, Ann Burke, Bridget Gelms. 95-104 [doi]
• QualiCES: a method for verifying the consistency among documents of the engineering phaseLua Marcelo Muriana, Cristiano Maciel, Fabiana Freitas Mendes. 105-114 [doi]
• Understanding social media advertising in higher ed: a case study from a small graduate programLaura A. Palmer. 115-120 [doi]
• Sharing time: engaging students as co-designers in the creation of an online knowledge sharing applicationMichael D. Gilbert, Zachry Mark. 121-126 [doi]
• Communication patterns for a classroom public digital backchannelHonglu Du, Mary Beth Rosson, John M. Carroll. 127-136 [doi]
• Meta-design and cultures of participation: transformative frameworks for the design of communicationGerhard Fischer. 137-138 [doi]
• 30 years of documentation and the design of communicationScott R. Tilley. 139-140 [doi]
• Collaborative systems: characteristics and featuresManuela Aparicio, Carlos J. Costa. 141-146 [doi]
• Instant annotation: early design experiences in supporting cross-cultural group chatNa Li, Mary Beth Rosson. 147-156 [doi]
• The rat city rollergirls and the potential of social networking sites to support workToni Ferro. 157-166 [doi]
• Applying user research, usability testing and visual design techniques to a printed publication targeted at teenagersJoe Welinske. 167-170 [doi]
• Reading to decideMichael J. Albers. 171-180 [doi]
• Navigating by index and guided tour for fact findingTao Yang, Mexhid Ferati, Li He, Davide Bolchini. 181-190 [doi]
• Designing and evaluating the mobile experience through iterative field studiesRobert Racadio, Emma J. Rose, Suzanne Boyd. 191-196 [doi]
• Adapting grounded theory to construct a taxonomy of affect in collaborative online chatTaylor Jackson Scott, Katie Kuksenok, Daniel Perry, Michael Brooks, Ona Anicello, Cecilia R. Aragon. 197-204 [doi]
• Short-term methodology for long-term usabilityDavid G. Novick, Baltazar Santaella, Aaron Cervantes, Carlos Andrade. 205-212 [doi]
• Data visualization for psychotherapy progress trackingKelly Koerner, Dharma Dailey, Mike Lipp, Heidi Connor, Rohit Sharma. 213-218 [doi]
• Designing hospital metrics: visual analytics and process improvementBrenton D. Faber, Adhish Rajkarnikar. 219-226 [doi]
• Investigating usability and "meaningful use" of electronic medical recordsChrista Teston. 227-232 [doi]
• Uncovering analogness and digitalness in interactive mediaJeffrey Tzu Kwan Valino Koh, Roshan Lalintha Peiris, Kening Zhu, Doros Polydorou, Ryohei Nakatsu. 233-242 [doi]
• Tracing the user experience of participationDave Jones. 243-250 [doi]
• Left to their own devices: ad hoc genres and the design of transmedia narrativesElmar Hashimov, Brian J. McNely. 251-260 [doi]
• Interaction history visualizationBenedikt Schmidt, Sebastian Doeweling, Max Mühlhäuser. 261-270 [doi]
• A knowledge system for promotion of selecting, sharing, and circulation of multilingual technical knowledgeKeita Minowa, Reiko Hishiyama. 271-278 [doi]
• Activity streams: building context to coordinate writing activity in collaborative teamsWilliam Hart-Davidson, Mark Zachry, Clay Spinuzzi. 279-288 [doi]
• A process documentation model for DCMIDavid W. Talley. 289-294 [doi]
• Development and application of a heuristic to assess trends in API documentationRobert B. Watson. 295-302 [doi]
• Development framework components as commonplacesTom Lindsley. 303-306 [doi]
• Designing for selective reading with QuikScan viewsDavid K. Farkas. 307-312 [doi]
• Designing graphical user interfaces integrating gesturesFrançois Beuvens, Jean Vanderdonckt. 313-322 [doi]
• Understanding conceptualizations of anatomy: designing a browser for the foundational model of anatomyMelissa D. Clarkson. 323-332 [doi]
• Participatory design in the development of a web-based technology for visualizing writing activity as knowledge workSarah Read, Anna DelaMerced, Mark Zachry. 333-340 [doi]
• A qualitative metasynthesis of activity theory in SIGDOC proceedings 2001-2011Jennifer Stewart, Nicki Litherland Baker, Sarah Chaney, Elmar Hashimov, Elizabeth Imafuji, Brian J. McNely, Laura Romano. 341-348 [doi]
• Hosting an ACM SIGDOC unconferenceSarah Egan Warren, Jennifer Riehle. 349-352 [doi]
• Structured authoring meets technical comics in techcommixCarlos Evia, Michael Stewart, Tim Lockridge, Siroberto Scerbo, Manuel A. Pérez-Quiñones. 353-354 [doi]
• Improving rehabilitation process after total knee replacement surgery through visual feedback and enhanced communication in a serious gameBernhard Maurer, Fabian Bergner, Peter Kober, Rene Baumgartner. 355-356 [doi]
• How do experts read application letters?: a multi-modal studyJoyce Locke Carter. 357-358 [doi]
• Tracing digital thyroid culture: building communities of supportElizabeth J. Keller. 359-360 [doi]
• "I see you're talking #HPV": communication patterns in the #HPV stream on twitterAngela Harrison. 361-362 [doi]
• Developing human-centered design approaches: preparing professionals to address complex problemsMonica E. Cardella, Carla B. Zoltowski, William C. Oakes. 363-364 [doi]
• Promoting behavior change through community-generated digital videoJarman Hauser, Robert Racadio, William Wynn, Beth E. Kolko, Richard Anderson, Ruth E. Anderson. 365-366 [doi]
• The case of facebook Japan: cross-cultural design in postcolonial conditionsHuatong Sun. 367-368 [doi]
• Tracing and responding to foodborne illnessRebecca Tegtmeyer, Liza Potts, William Hart-Davidson. 369-370 [doi]
• Technical communication and project managementKathie Gossett. 371-372 [doi]