Table of Contents

• Intelligent Information Lifecycle Management in Virtualized Storage EnvironmentsGabriel Alatorre, Aameek Singh, NagaPramod Mandagere, Eric Butler, Sandeep Gopisetty, Yang Song. 9-18 [doi]
• Investigating Business Needs Fluctuations on IT Delivery OperationsVictor F. Cavalcante, Silvia Bianchi, Alan Braz, Franklin Amorin, Nelson Nauata. 19-26 [doi]
• The Strategic IP Insight Platform (SIIP): A Foundation for DiscoveryAna Lelescu, Bryan Langston, Eric Louie, Isaac Cheng, Jacques J. Labrie, John Colino, Laura Anderson, Linda Kato, Ying Chen. 27-34 [doi]
• Model-Driven Data Warehousing for Service-Based Business Process MonitoringFalko Koetter, Monika Kochanowski, Maximilien Kintz, Thomas Renner, Philipp Sigloch. 35-38 [doi]
• A Win Prediction Model for IT Outsourcing BidsDaniel B. Greenia, Mu Qiao, Rama Akkiraju. 39-42 [doi]
• Reviewing Service Quality for IT Services Offerings: Observations in the Light of Service Quality Models & DeterminantsNikhil R. Zope, K. Anand, Doji Samson Lokku. 43-49 [doi]
• Defining Value When Managing IT InvestmentsJoseph Kramer. 50-54 [doi]
• On Pricing Complex IT Service SolutionsRama Akkiraju, Mark Smith, Daniel B. Greenia, Shun Jiang, Taiga Nakamura, Debdoot Mukherjee, Shyam Pusapaty. 55-64 [doi]
• Variability Management in Information Intensive ServicesVikram Jamwal, Hema S. Meda. 65-81 [doi]
• Service Value Modeling: A Systematic Method to Unveil the Business Value of Industry SolutionsGuang-Jie Ren, Yuichi Nakamura, Heiko Ludwig. 82-89 [doi]
• Operational Work Pattern Discovery Based on Human Behavior AnalysisMichiharu Kudo. 90-97 [doi]
• Towards Software Mass Customization for Business CollaborationCor Verdouw, Adrie J. M. Beulens, Sjaak Wolfert. 106-115 [doi]
• Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint ManagementJulia Meik, Christian Brock, Markus Blut. 125-132 [doi]
• The Impact of Personality Traits on the Individual Preference of E-Learning ToolsLucas Calmbach, Freimut Bodendorf. 139-143 [doi]
• Deployment of a Learning Innovation Based on Micro Knowledge SharingJan Hofmann. 144-146 [doi]
• Queuing Network Model and Visualization for the Patient Flow in the Obstetric Unit of the University of Tsukuba HospitalHideaki Takagi, Kazuo Misue, Yuta Kanai. 147-156 [doi]
• Taipei Citizen Telecare Service System for Hypertension Management in EldersChii-Wann Lin, Chiung-Ju Pan, Ketan Paranjape, Chun Yu, Ping Feng. 157-180 [doi]
• Towards Data-Oriented Schedule Management in HospitalShusaku Tsumoto, Shoji Hirano, Haruko Iwata. 181-190 [doi]
• Big Data in Science and the EUDAT ProjectWolfgang Gentzsch, Damien Lecarpentier, Peter Wittenburg. 191-194 [doi]
• Service Applications - Exploiting the Internet of ThingsSunil Kumar Vuppala, H. S. Kiran Kumar. 195-202 [doi]
• InfoSuggest: A System for Automated Information Gathering: With a Real-World Case StudyKiran Kate, Andy Prapanca, Jayant Kalagnanam. 203-212 [doi]
• Sales Prediction with Social Media AnalysisHyung-il Ahn, W. Scott Spangler. 213-222 [doi]
• Identifying Sports Talents by Social Media Mining as a Marketing InstrumentPavlina Davcheva. 223-227 [doi]
• FieldTouch: An Innovative Agriculture Decision Support Service Based on Multi-scale Sensor PlatformHonda Kiyoshi, Akihiro Yui, Amor V. M. Ines, Rassarin Chinnachodteeranun, Apichon Witayangkurn, Yuka Matsubara, Hirotomo Nagai, Jun Miyamoto. 228-229 [doi]
• Optical Sensing for Plant Toward Science-Based Smart Farming with Wireless Sensor NetworkTakaharu Kameoka, Atsushi Hashimoto. 230-231 [doi]
• Integrating ICT Applications for Farm Business Collaboration Processes Using FI SpaceJan Willem Kruize, Sjaak Wolfert, Daan Goense, Huub Scholten, Adrie J. M. Beulens, Timon Veenstra. 232-240 [doi]
• Development of an Information Integration and Knowledge Fusion Platform for Spatial and Time Based Advisory Services: Precision Farming as a Case StudyAsanee Kawtrakul, Vasuthep Khunthong, Mukda Suktarachan, Udomsak Lertsuchatavanich, Anan Puusittikul, Sasin Tiendee, Suchada Ujjin. 241-248 [doi]
• A Strategy to Create Agricultural Big DataMasayuki Hirafuji. 249-250 [doi]
• Youth-Mediated Knowledge Transfer and Data Acquisition Service for Agricultural Decision Support: A Trial for Illiterate Farmers in VietnamSeishi Ninomiya, Yumiko Mori, Toshiyuki Takasaki, Takaharu Kameoka, Atsuko Tanaka, Kyosuke Yamamoto, Kazuhiro Nishioka, Tran Than Thi Ngan Hoa, Akane Takezaki, Ryoichi Ikeda. 251-253 [doi]
• Benefit Realization Framework for Enabling Service Innovation: Thailand's Dairy Industry Case StudyTawa Khampachua, Nawaporn Wisitpongphan. 254-260 [doi]
• Development of a Rice Watch System for Strategic Planning in Rice Markets and ServicesAsanee Kawtrakul, Mongkol Raksapatcharawong, Hutchatai Chanlekha, Vasuthep Khunthong, Mukda Suktarachan, Attaya Pinchongskuldit, Anan Puusittikul, Suchada Ujjin. 261-265 [doi]
• A Future Internet Collaboration Platform for Safe and Healthy Food from Farm to ForkSjaak Wolfert, Daan Goense, Claus Aage Gron Sorensen. 266-273 [doi]
• Carsharing and IT Enabled ServicesTakaomi Hayashi, Kazuyoshi Hidaka, Shigeharu Teshima. 274-280 [doi]
• A Comprehensive Risk Management System on Building Energy RetrofitErmin Wei, Saeed R. Bagheri, Sirisha Rangavajhala, Eric Shen. 281-289 [doi]
• Leveraging Electric Cross-Company Car Fleets through Cloud Service Chains: The Shared E-Fleet ArchitectureJulien Ostermann, Thomas Renner, Falko Koetter, Sebastian Hudert. 290-297 [doi]
• An Approach for Services Design by Understanding Value Requirements, Identifying Value Carriers, Developing Value Proposition, and Subsequently Realizing ValueAnand Kumar, Nikhil R. Zope, Doji Samson Lokku. 298-304 [doi]
• Dominant Innovation Design for Smart Products-Service Systems (PSS): Strategies and Case StudiesJay Lee, Hung-An Kao. 305-310 [doi]