| 4 | -- | 0 | Wynne W. Chin, Dorothy E. Leidner. From the Editors |
| 5 | -- | 0 | Janice C. Sipior, Laurie Schatzberg, Dorothy E. Leidner, Parag C. Pendharkar. From the Chair |
| 8 | -- | 10 | Debra Howcroft, Duane P. Truex. Issues & Opinions |
| 13 | -- | 22 | Peter Kawalek, Trevor Wood-Harper. The finding of thorns: user participation in enterprise system implementation |
| 23 | -- | 37 | Sia Siew Kien, May Tang, Christina Soh, Wai Fong Boh. Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control? |
| 38 | -- | 52 | RosÃo Alvarez, Jacqueline Urla. Tell me a good story: using narrative analysis to examine information requirements interviews during an ERP implementation |