| 83 | -- | 84 | P. K. Kannan, H. Raghav Rao. Introduction to the special issue: decision support issues in customer relationship management and interactive marketing for e-commerce |
| 85 | -- | 106 | Gilbert G. Karuga, Andriy M. Khraban, Suresh K. Nair, Daniel O. Rice. AdPalette: an algorithm for customizing online advertisements on the fly |
| 107 | -- | 116 | Aryya Gangopadhyay. An image-based system for electronic retailing |
| 117 | -- | 134 | T. S. Raghu, P. K. Kannan, H. Raghav Rao, Andrew B. Whinston. Dynamic profiling of consumers for customized offerings over the Internet: a model and analysis |
| 135 | -- | 153 | Ravi Bapna, Paulo B. Goes, Alok Gupta. Comparative analysis of multi-item online auctions: evidence from the laboratory |
| 155 | -- | 170 | Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom. Re-engineering the customer relationship: leveraging knowledge assets at IBM |
| 171 | -- | 187 | Rajiv Kohli, Frank Piontek, Tim Ellington, Tom VanOsdol, Marylou Shepard, Gary Brazel. Managing customer relationships through E-business decision support applications: a case of hospital-physician collaboration |
| 189 | -- | 199 | Peter C. Verhoef, Bas Donkers. Predicting customer potential value an application in the insurance industry |
| 201 | -- | 214 | Anol Bhattacherjee. An empirical analysis of the antecedents of electronic commerce service continuance |