| 3 | -- | 0 | Manfred Reichert, Stefan Strecker. Editorial |
| 4 | -- | 24 | Antonia Albani. Theory-Driven Reverse Engineering of Organisations |
| 25 | -- | 26 | Oliver Thomas, Markus Nüttgens. Guest Editorial |
| 27 | -- | 48 | Michael Becker, Stephan Klingner. Linking Process Models and Service Configuration |
| 49 | -- | 66 | Sönke Duckwitz, Andreas Petz, Christopher M. Schlick. Modelling and Simulation of Knowledge-Intensive Service Systems with Design Structure Matrices |
| 67 | -- | 88 | Patrick Delfmann, Michael Hübers. Towards Supporting Business Process Compliance Checking with Compliance Pattern Catalogues - A Financial Industry Case Study |
| 89 | -- | 108 | Volker Nissen, Dominik Jung, Mathias Petsch, Claus-Peter Präg. Recommendations for a general IT Service Catalogue structure |
| 109 | -- | 124 | Alexander Fuchs, Sebastian Bittmann, Deniz Özcan. Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management |