| 119 | -- | 140 | Kai Yang, Robert Steele. A system for service-oriented data aggregation |
| 141 | -- | 149 | Thomas R. Gulledge. Reference models and processes: a technical note |
| 150 | -- | 166 | Pekka Belt, Janne Härkönen, Matti Mottonen, Pekka Kess, Harri Haapasalo. Improving the efficiency of verification and validation |
| 167 | -- | 181 | Kenneth W. Green Jr., Leah Rudolph, Carl Stark. Antecedents to service quality in a service centre environment |
| 182 | -- | 193 | Kongkiti Phusavat, Pornthep Anussornnitisarn, Vunnaporn Devahastin-Suthapreda, Piyasurang Kuljittiprasit, Poomporn Thamsatitdej. Service satisfaction through external knowledge management |
| 194 | -- | 216 | Meng-Yuh Cheng, Tzy-yih Hsiao, Jer-Yan Lin. Categorising intangible assets: are the new accounting standards consistent with practice? |
| 217 | -- | 223 | Peter D. DeVries. Boeing 787 Dreamliner: avionics and electronic flight bag |