JoSSR - researchr journal

1	--	23	Guangping Wang, Jianling Wang, Xiaoqin Ma, Robin G. Qiu. The effect of standardization and customization on service satisfaction
25	--	53	Andrés Maroto-Sánchez. Productivity in European Private and Public Services: A growth accounting exercise
55	--	80	Feride Bahar Isin, Hakan Altintas, Fusun Cinar Altintas. Research on the attitudes of consumers and workers towards customer misbehaviors
81	--	110	G. R. Gangadharan, Paul Oude Luttighuis. BHive: A reference framework for business-driven service design and management
111	--	126	Hyun Young Park, Jong-Sung Park, Jung-In Yang, Jung Hoon Lee. A proposed methodology for U-City Service development: Service reusability perspective

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