External Links

    Journal: JoSSR

    Volume 2, Issue 2

    127 -- 146B. Elango. Strategic orientation and equifinality in the U.S. private passenger auto insurance sector
    147 -- 171Mehmet Ferhat Özbek, Davran Yuldashev. The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance
    173 -- 212Salim Moussa, Mourad Touzani. A literature review of service research since 1993

    Volume 2, Issue 1

    1 -- 23Guangping Wang, Jianling Wang, Xiaoqin Ma, Robin G. Qiu. The effect of standardization and customization on service satisfaction
    25 -- 53Andrés Maroto-Sánchez. Productivity in European Private and Public Services: A growth accounting exercise
    55 -- 80Feride Bahar Isin, Hakan Altintas, Fusun Cinar Altintas. Research on the attitudes of consumers and workers towards customer misbehaviors
    81 -- 110G. R. Gangadharan, Paul Oude Luttighuis. BHive: A reference framework for business-driven service design and management
    111 -- 126Hyun Young Park, Jong-Sung Park, Jung-In Yang, Jung Hoon Lee. A proposed methodology for U-City Service development: Service reusability perspective
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