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    Journal: JoSSR

    Volume 2, Issue 2

    127 -- 146B. Elango. Strategic orientation and equifinality in the U.S. private passenger auto insurance sector
    147 -- 171Mehmet Ferhat Özbek, Davran Yuldashev. The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance
    173 -- 212Salim Moussa, Mourad Touzani. A literature review of service research since 1993
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