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Journal: JoSSR
Home
Index
Info
Issue
Volume
3
, Issue
1
1
--
20
Robin G. Qiu
,
Zhengpeng Wu
,
Yan Yu
.
A tractable approximation approach to improving hotel service quality
21
--
48
Caroline Bramklev
,
Patrik Ström
.
A conceptualization of the product/service interface: Case of the packaging industry in Japan
49
--
69
Mari Anjeli Lubrica
,
Muriati Mukhtar
,
Salha Abdullah
.
The EEE encounter model: Applying the service dominant logic to B2B e-marketplaces
71
--
121
Anupam Krishna
,
G. S. Dangayach
,
Rakesh Jain
.
Service recovery: Literature review and research issues