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    Journal: JoSSR

    Volume 3, Issue 2

    123 -- 151Jacob V. Simons, Gerard J. Burke, Gregory R. Russell. A cost-based model for customer batching in mass service operations
    153 -- 184Vishal Mishra. The influence of e-business alliance network on E-business firm's performance: An exploratory study
    185 -- 204B. Elango, James R. Jones. Drivers of insurance demand in emerging markets

    Volume 3, Issue 1

    1 -- 20Robin G. Qiu, Zhengpeng Wu, Yan Yu. A tractable approximation approach to improving hotel service quality
    21 -- 48Caroline Bramklev, Patrik Ström. A conceptualization of the product/service interface: Case of the packaging industry in Japan
    49 -- 69Mari Anjeli Lubrica, Muriati Mukhtar, Salha Abdullah. The EEE encounter model: Applying the service dominant logic to B2B e-marketplaces
    71 -- 121Anupam Krishna, G. S. Dangayach, Rakesh Jain. Service recovery: Literature review and research issues
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