| 1 | -- | 39 | Marlene Amorim, Alejandro Lago, Philip Moscoso, Eduardo Prieto. Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse |
| 41 | -- | 55 | Seo Young Kim. Negative word of mouth intentions during self-service technology failures: The mediating role of regret |
| 57 | -- | 72 | Jong Yeoul Kim, Hyunsoo Kim, Jeung Sun Lee. An analysis of manufacturing-service industry co-evolution: A spiral growth model |
| 73 | -- | 83 | Janggil Kim, Kyung-shin Kim, Ki Won Nam, Yong-Gyu Jung. Automated malware analysis service using mobile virtual box |
| 85 | -- | 94 | Hyunsoo Kim, Seo Young Kim. Introduction of the 'Service Industry Development Index': Initial thoughts on the new paradigm shift |