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Business process re-engineering and decision support systems: a cautionary tale

David Arnott, Peter A. O Donnell. Business process re-engineering and decision support systems: a cautionary tale. In Bernard C. Glasson, Igor Hawryszkiewycz, Alan Underwood, Ron Weber, editors, Business Process Re-Engineering: Information Systems Opportunities and Challenges, Proceedings of the IFIP TC8 Open Conference on Business Re-engineering: Information Systems Opportunities and Challenges, Queensland Gold Cost, Australia, 8-11 May, 1994. Volume A-54 of IFIP Transactions, pages 127-135, Elsevier, 1994.

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