Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal

Frank Binder, Jana Diels, Julian Balling, Oliver Albrecht, Robert Sachunsky, J. Nathanael Philipp, Yvonne Scheurer, Marlene Münsch, Markus Otto, Andreas Niekler, Gerhard Heyer, Christian Thorun. Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal. In Matthias Rauterberg, editor, Culture and Computing - 10th International Conference, C&C 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings. Volume 13324 of Lecture Notes in Computer Science, pages 3-19, Springer, 2022. [doi]

Abstract

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