Anouck Braggaar, Jasmin Verhagen, Gabriëlla Martijn, Christine Liebrecht. Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations. In CONVERSATIONS. pages 23-41, 2023. [doi]
@inproceedings{BraggaarVML23,
title = {Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations},
author = {Anouck Braggaar and Jasmin Verhagen and Gabriëlla Martijn and Christine Liebrecht},
year = {2023},
doi = {10.1007/978-3-031-54975-5_2},
url = {https://doi.org/10.1007/978-3-031-54975-5_2},
researchr = {https://researchr.org/publication/BraggaarVML23},
cites = {0},
citedby = {0},
pages = {23-41},
booktitle = {CONVERSATIONS},
}