Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations

Anouck Braggaar, Jasmin Verhagen, Gabriƫlla Martijn, Christine Liebrecht. Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations. In CONVERSATIONS. pages 23-41, 2023. [doi]

Abstract

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