Jan vom Brocke, Bettina Thurnher. On the Leverage of User Participation in Business Process Transformation - Learning from Case Studies in the IT-Service Sector. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 706, Association for Information Systems, 2009. [doi]
Abstract is missing.