Valter Cantino, Alain Devalle, Silvia Gandini, Francesca Ricciardi, Alessandro Zerbetto. Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues. In Henriqueta Nóvoa, Monica Dragoicea, editors, Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings. Volume 201 of Lecture Notes in Business Information Processing, pages 278-288, Springer, 2015. [doi]
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