Abstract is missing.
- Towards a Framework of Influence Factors for Value Co-creation in Service SystemsPeter Hottum, Axel Kieninger, Peter Brinkhoff. 1-11 [doi]
- Towards Contributory Development by the Means of Services as Common GoodsAnastasiya Yurchyshyna. 12-24 [doi]
- Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational CooperationSabrina Bonomi, Stefano Za, Marco de Marco, Cecilia Rossignoli. 25-35 [doi]
- Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science ApproachThang Le Dinh, Thai Ho Van, Theophile Serge Nomo, Ayi Ayayi. 36-49 [doi]
- Evolution and Overview of Linked USDLJorge Cardoso, Carlos Pedrinaci. 50-64 [doi]
- An Agile BPM System for Knowledge-Based Service OrganizationsJosé António Faria, Henriqueta Nóvoa. 65-79 [doi]
- A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use CasesCarlos E. Salgado, Juliana Teixeira, Nuno Santos, Ricardo J. Machado, Rita Suzana Pitangueira Maciel. 80-94 [doi]
- A Service Oriented Architecture for Total Manufacturing Enterprise IntegrationTheodor Borangiu, Cristina Morariu, Octavian Morariu, Monica Dragoicea, Silviu Raileanu, Iulia Voinescu, Gheorghe Militaru, Anca-Alexandra Purcarea. 95-108 [doi]
- On the Necessity and Nature of E-Mobility Services - Towards a Service Description FrameworkCarola Stryja, Hansjörg Fromm, Sabrina Ried, Patrick Jochem, Wolf Fichtner. 109-122 [doi]
- Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. 3Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner. 123-138 [doi]
- How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating FactorsGheorghe Militaru, Anca-Alexandra Purcarea, Theodor Borangiu, Monica Dragoicea, Olivia Doina Negoita. 139-151 [doi]
- Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined CommunitiesMari Juntunen, Jouni Juntunen. 152-165 [doi]
- E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated HospitalSabrina Bonomi, Alessandro Zardini, Cecilia Rossignoli, Paola Renata Dameri. 166-175 [doi]
- Service Convenience on Call Centers: Impacts on RepurchaseJoão F. Proença, Marisa Fernandes. 176-189 [doi]
- Tourism as a Life Experience: A Service Science ApproachJesús Alcoba, Susan Mostajo, Ricardo Clores, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron. 190-203 [doi]
- Technological Trends in the Sport Field: Which Application Areas and Challenges?Luisa Varriale, Domenico Tafuri. 204-214 [doi]
- Shared Services: Exploring the New FrontierMaddalena Sorrentino, Luca Giustiniano, Paolo Depaoli, Marco de Marco. 215-227 [doi]
- Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility ServicesThiago Sobral, Teresa Galvão Dias, José Luís Borges. 228-242 [doi]
- Agent Based Simulation of Trust Dynamics in Dependence NetworksStefano Za, Francesca Marzo, Marco de Marco, Maurizio Cavallari. 243-252 [doi]
- Towards an IT-Based Coordination Platform for the German Emergency Medical Service SystemMelanie Reuter-Oppermann, Johannes Kunze von Bischhoffshausen, Peter Hottum. 253-263 [doi]
- Education on Service Science Management and Engineering: A Comparative AnalysisEsperanza Marcos, Valeria de Castro, María Luz Martín Peña, Eloísa Díaz Garrido, Marcos López Sanz, Juan Manuel Vara. 264-277 [doi]
- Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement IssuesValter Cantino, Alain Devalle, Silvia Gandini, Francesca Ricciardi, Alessandro Zerbetto. 278-288 [doi]
- Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future InvestigationsJoão Reis, Marlene Amorim, Nuno Melão. 289-300 [doi]
- Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales PerspectiveHeiko Felber, Johannes Kunze von Bischhoffshausen. 301-313 [doi]
- How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile TechnologiesMarta Campos Ferreira, Teresa Galvão Dias. 314-325 [doi]
- Relationship Bonds and Customer Loyalty: A Study Across Different Service ContextsMafalda Lima, Teresa Fernandes. 326-339 [doi]
- Exploring Opportunities to Improve Retail Store Quality Using RSQSMarlene Amorim, Fatemeh Bashashi Saghezchi. 340-350 [doi]