They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model - researchr publication authors

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Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha. They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. In Izak Benbasat, Ali R. Montazemi, editors, Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. pages 387, Association for Information Systems, 2008. [doi]

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