Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha. They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. In Izak Benbasat, Ali R. Montazemi, editors, Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. pages 387, Association for Information Systems, 2008. [doi]
@inproceedings{CarrBN08,
title = {They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model},
author = {Christopher L. Carr and Patrick J. Bateman and Saral J. Navlakha},
year = {2008},
url = {http://aisel.aisnet.org/amcis2008/387},
researchr = {https://researchr.org/publication/CarrBN08},
cites = {0},
citedby = {0},
pages = {387},
booktitle = {Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008},
editor = {Izak Benbasat and Ali R. Montazemi},
publisher = {Association for Information Systems},
}