Stephen A. Cassidy, David C. Wynn. Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models. In Gilbert Owusu, Paul O'Brien, John McCall, Neil F. Doherty, editors, Transforming Field and Service Operations, Methodologies for Successful Technology-Driven Business Transformation. pages 31-46, Springer, 2013. [doi]
Abstract is missing.